FAQs

Payment Related

What are the payment options available?

Payments on Zri are very convenient as we offer you all standard payment options. Which are:-

Credit Card (Visa/ Amex/ Master Card)

Debit Card (All leading bank debit cards)

Net banking (All leading banks)

You can also opt for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Zri website.

What if I don’t have a credit card/debit card/net banking?

In case you cannot make an online payment, there’s always an option of COD “Cash on Delivery”. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Zri website.

Can I pay by Cheque / Demand Draft upon delivery of my item?

No, our COD partner will only accept cash payment at the time of delivery.

How do I pay using a Credit card?

We accept all VISA, MasterCard and American Express Credit cards.

To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value – found on the back side of your Credit card) and online 3D secure password.

After entering the card number, expiry date and CVV number on zri website, you will be redirected to the Bank’s page for entering the online 3D secure password.

How do I pay using a Debit card?

We accept Debit cards of all banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date (optional for Maestro cards), 3 digit CVV number (optional for Maestro cards) on Zri website. You will then be redirected to your Bank’s page for entering your online password (issued to you by your Bank) to complete the payment.

Is it safe to use my Credit/Debit card on ZRI website?

Yes, shopping at zrionline.com is 100% safe. All Credit card and Debit card payments on Zri are processed through secure and trusted payment gateways managed by leading Indian banks.

Furthermore, the Banks ask you to enter an online password (also known as 3D secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on Zri extremely safe and secure.

You can be assured that Zri offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

Order Related

How do I check the current status of my order(s)?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Zri. To check the status of your pending orders, click on Track Order and enter the tracking details.

What is the estimated delivery time?

The estimated time of delivery is mentioned in the Item Description Page (where you can zoom and see the details of each item). It may differ from one item to another. Here is an explanation of delivery estimates:

Within 3-5 days

For all key metros (Delhi, Bangalore, Mumbai, Calcutta) & the warehouse the product is being shipped from, the delivery time will be 3-5 business days.

Within 5-7 days

For all areas serviced by reputed couriers & the warehouse the product is being shipped from, the delivery time will be 5-7 business days.

Within 10-15 days

For other areas, orders will be sent by Speed Post through the Indian Postal Service which may take 10-15 business days depending on the location.

Business days exclude public holidays, national holidays and Sundays